WITF Passport FAQ
How do I set up WITF Passport?
Who qualifies for WITF Passport?
WITF Passport is available from WITF for members with a yearly minimum contribution of $60 or an ongoing minimum monthly contribution of $5 and have a valid email address on file with WITF.
How do I become a WITF Passport member?
If you are not a current WITF donor, visit witf.org/passport and click on JOIN to make a gift and start streaming.
If you are already a WITF donor, please check your email for a message from WITF or PBS with your activation information. If you are not sure if you’ve already activated or you don’t know your code, use the Member Lookup to access your WITF Passport membership information.
If you cannot find this email and the Member Lookup does not provide the information you need, please contact us for further assistance.
I never got my activation code; how do I get started?
Please be sure to check your junk or spam email folder. If you do not find the activation email there, please contact us and we will resend the activation link to the email we have on file for you.
How do I get Passport to work on my TV?
Download the free PBS video app on your Smart TV and sign in with the same email address and activation code you used to activate your account. PBS Video app is supported by Apple TV, Android TV, Roku, some Samsung Smart TV (Tizen) models, Amazon Fire TV, and Chromecast.
I am paying monthly. Why is my WITF Passport account saying it is expired?
Our membership database did not sync properly with Passport’s membership account. Please contact us and we will manually connect your account.
Why can I watch WITF Passport on my computer, but not on my TV?
You might not be using the same account or sign-in method on your TV as you used to activate your account in the PBS Video app. Try signing out of the app on your TV and signing back in using the same information used to log into WITF Passport on your computer.
How do I change the PBS account I am using on my TV?
In the PBS video app, click on the profile icon, sign out and close the app. Then, re-open the app and follow the on-screen instructions to sign into the correct account.
Can I get WITF Passport through my cable provider?
No, WITF Passport is online streaming and not included with cable subscriptions.
I signed up for Passport. Why am I being asked to pay per episode on my TV?
You are likely finding PBS videos on Amazon Prime or through your cable subscription. Please make sure you are searching for and selecting shows through the PBS Video app rather than your cable or Amazon Prime account.
Can I watch PBS Passport when I travel?
Yes, WITF Passport is available anywhere with reliable internet when you are accessing the app or website from within the United States.
Can other members of my household have their own Passport account?
You and any other member of your household can maintain your own WITF Passport account.
You will need to provide WITF with an email address for each household user, but your contribution allows for multiple users. Contact us for help setting up additional WITF Passport users within your household.
