Closed Captioning Information
A decoder is required in order to have close captions displayed on your TV screen. Most modern televisions, cable boxes and other set-top devices can decode the closed caption data. Please refer to your owner’s manual for the menu option that will activate/deactivate captions.
For closed captioning concerns please contact our captioning hotline:
Phone: (717) 704-3000
Email: captioning_hotline@witf.org
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
For written Closed Captioning complaints, please contact:
Fred Vigeant, Director of Programming and Promotions for TV and Radio WITF
4801 Lindle Road
Harrisburg, PA 17111
Email: closed_captioning@witf.org
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your written complaint within 30 days.
Closed captioning of WITF Original Productions
All programming distributed by WITF complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality.
Programming provided by WITF complies with these regulations by either:
(i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2);
(ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or
(iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.
Questions regarding the WITF and its captioned program distributions can be directed to the Program Director, Fred Vigeant, at (717) 910-2851 or by email to fred_vigeant@witf.org
Please be aware that FCC rules obligate WITF TV to report non-certifying video programmers to the FCC. Thank you for your prompt attention to this matter.
